FAQs

 

Please visit our Make a Payment page for detailed information regarding the multiple, convenient payment options available to you.

 

 

Homeowners can obtain account balances, payment history, statements, violation history, and much more through the Homeowner Portal.

 

Yes. Homeowners must submit for and obtain approval prior to repainting the exterior of their house, unless they are repainting in the home's original color scheme. Because original colors may not be available and likely have to be color matched, homeowners are strongly encouraged to submit a request and obtain approval before going this route.

 

Please visit our Architectural Review Center to view approved color schemes, submit the required application, etc. 

 

Note: You are required to pick from the community's approved color schemes. 

 

 

For the most part, any modification to the exterior appearance of your home or Lot requires prior written approval. For those with view fences, this includes all rear yard modifications. For those without view fences, it still includes swimming pools/in-ground spas and any rear yard modifications that will be Visible from Neighboring Property (e.g., pergolas, sheds, trees, etc.).

 

The first step is to check the Rules & Regulations and Architectural Guidelines to verify if a proposed change is permitted. If permitted, the next step is to complete an Architectural Request Form and submit it for approval as indicated on the form itself. Please visit our Architectural Review Center for additional information and all necessary documents/forms.

 

Board Meetings are typically held on the third Thursday of every month at 4:30 PM. Meetings are typically held at the Chandler Nature Center, located at 4050 E Chandler Heights Rd, Chandler, AZ 85249. Meetings are also published on the Homeowner Portal calendar and on this website's calendar. Meeting reminders and agendas are distributed in advance via email as well.

 

Be sure to check the Calendar to confirm meeting dates, times, and locations. If you have questions regarding an upcoming meeting, please contact Management.

 

 

Absolutely! We love when homeowners attend. At Old Stone Ranch, we believe that community engagement keeps our community vibrant and well informed. Additionally, the Board sets aside time during each Board meeting for homeowner comment and feedback. We invite you to take advantage of this open forum.

 

 

Elections are held annually, during the Annual Meeting of Members in November.

 

 

Board Members are typically elected for terms of three (3) years. 

 

You may complete a Complaint Form and submit it to Management. Please note that Arizona state statute requires the disclosure of the complainant's first and last name should it be requested. Please visit Homeowner Forms for more information.

 

 

We understand that you may not always agree with a violation notice/property assessment conducted by our Management team. If you wish to appeal a violation and/or request a hearing in front of the Board, please complete a Response Form and submit it to Management. Please visit Homeowner Forms for more information.

 

 

In accordance with the governing documents, vehicles exceeding 18.5 feet in length, 75 inches in height, or 84 inches in width cannot be parked on the property unless:

1. The vehicle is parked in the rear or side yard and not Visible from Neighboring Property, or
2. The vehicle belongs to a guest, is parked on the driveway, and is not present/parked/kept/stored on the driveway for more than seven (7) days in a six (6) month period.

 

 

In accordance with the governing documents, holiday decorations of reasonable size and scope, which do not disturb other residents by excessive light or sound emission or by causing an unreasonable amount of spectator traffic, are permitted between November 1 and January 31 each year. 

 

Decorations for other nationally recognized holidays may be displayed from one week prior to one week after the holiday.

 

We are proud to partner with Desert Vista Community Management. Please visit our Community Management Partner page for additional information.

 

 

You may report such issues by visiting the Contact Us page, submitting a maintenance request through the Homeowner Portal, or by emailing the management team with pictures and the location.

 

Note: For legitimate after-hours emergencies, please contact Desert Vista Community Management by phone to be connected to the on-call manager. Be sure to leave a voicemail if there is no answer. On-call voicemails should be returned within 30 minutes.

 

 

No. Ramada areas and tot lots/playgrounds are available on a first come, first serve basis. While you are welcome to host events at these locations, these amenities cannot be reserved for anyone's exclusive use.

 

Note: If you are holding an event in Association Common Area that involves bounce houses or similar equipment, or includes alcohol service, please contact Management in advance, as there are insurance requirements that must be met.

 

 

Residential streets are swept one time per month, during the day.

 

Arterial / major streets (Mustang Dr, Bright Angel Way, etc.) are swept twice per month at night.

 

City street sweeping schedules are subject to change from day to day. As a result, no schedule is available for view/reference.

 

The City of Chandler picks up trash and recycling on different days. The current schedule is as follows:

 

 

In general, trash/recycling containers should not be set out for pickup before noon (12:00 PM) the day before pickup. 

 

Similarly, trash/recycling containers must be put away by 8:00 AM the morning after pickup, but preferably the evening of pickup.

 

 

City of Chandler residents can schedule bulk trash pickup by calling the City at (480) 782-3510 or completing the City's online scheduling form, available on the City's Recycling and Trash Website. The City provides residents with four (4) free bulk pickups per calendar year. Residents can pay for additional bulk pickups throughout the year.